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Owned and operated by Lux Living HQ, we welcome questions about saunas, massage chairs, and red light therapy.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and massage chairs may include white-glove delivery coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that link to follow your shipment from our warehouse to your door. If tracking has not updated within a few days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, massage chair, or therapy mat does not meet your expectations, please review our Return Policy page for full details on how to initiate a return.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products within 30 days. Contact our team with your order number, and we will walk you through the process of selecting a different model that better fits your space and preferences.
What type of power outlet do infrared saunas require?
Most of our infrared saunas plug into a standard 120V household outlet, though larger cabin models may require a dedicated 240V circuit. Each product listing includes detailed electrical specifications so you can confirm compatibility before purchasing.
How do I choose the right massage chair for my space?
We recommend measuring the area where you plan to place the chair, including clearance behind it for reclining. Each massage chair listing includes dimensions and space requirements to help you find the best fit for your room.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
We aim to answer every inquiry within 24 hours so you can make confident decisions.
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Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful handling for every item.
30-Day Returns
If your purchase does not meet your expectations, our return process is straightforward and backed by our Return Policy.
